How we work

When you email us an order for an item either from a YAJ auction or Japanese Online Store, we will:

1. first contact you about the 40% deposit. (by the way, we ONLY accept deposit through bank transfers or PAYPAL)

2. for online stores (direct purchases) it is pretty straightforward. For YAJ auctions, we will not commence bidding until deposit is received. If we did not win the auction, the deposit will be refunded within 24 hours of the end of the auction.

3. When the item is won, our Japanese correspondent will pay for the item first—banking fees are incurred here, usually (but not always) to the tune of 210 yen.

4. The item will be then be shipped to the location of our Japanese correspondent. This is where domestic (or internal) shipping cost is incurred.

5. Our Japanese correspondent will then consolidate all the orders so far and ship things out about ONCE EVERY TWO WEEKS (usually at the beginning and middle of each month.) By shipping many items at once, international shipping costs are lowered for everyone.

6. Buyers who do not wish to wait for their items to be shipped with the other stuff can request for faster shipping. However, they will have to incur the higher international shipping costs as well as an additional handling fee of 10.00 SGD. This also applies to buyers residing outside Singapore.

7. Once the shipment reaches Singapore, we will calculate the actual international shipping costs and currency conversion rates.

8. We will contact the buyer to arrange for delivery or pick-up and for the remaining payment.